I have been coding SaaS apps for 4 years and yet still have still zero success.
I know this may seem like a coding question, but its not. That's why its in the "Design and UX" group. We'll get to that at the end.
-Built December, 2020-
The first software product I finished was https://rototer.com. Although it was a GDPR compliance software, the concept was pretty easy, well until I realized It had flaws that made it not GDPR compliant. So not only was nobody signing up, but it was also a failure, because it wasn't fully GDPR.
-Ended August, 2021-
Fun fact: I built my first website https://sewellstephens.com before GDPR laws were in place, so for me, they crept up on me.
-Built May, 2021-
Now that I had shut down Rototer, I started https://twayobiz.com. It was a customizable file storage system that was meant for business. It was like Dropbox, but more customizable. I shut it down due to signups reporting lots of bugs and also no money made. 😓
-Ended March, 2022-
Fun fact: None actually 🤣
-Built Feb, 2022-
Twayobiz is gone, now what? Well its https://obeatow.com. Obeatow is a form submission API that offers form submission endpoints for static websites. Its still up, but within two months I've had almost 60 signups. Sounds good right? well the UX/UI thing at the top comes into play now. What I can't figure out is why people keep leaving during onboarding. Theirs something causing high drop off rates, but as of right now its unknown to me.
Can you sign up and see whats wrong?
There is a lot going on.
The loading time in between single questions wasn't up to standards.
There is something happening in the middle of the screen and the pop-up on the right side keep coming back. There is a notification on the top, many UX flaws also bothering in the meantime.
I clicked through the guide and ended up here;
I can't read it, I don't know what's going on. I have two things to copy, don't know where to use it.
On the form creation page, tab order is wrong. When I press tab key on the title, cursor jumps to color input instead of redirect.
After a little bit of confusion, I believe form builder form needs a better separation. I still don't know what redirect field does but placeholder and type needs be separated from the ones which effect the whole form instead of a single field.
I believe I found the main reason;
I got two emails,
One; You've Ordered Basic Plan
Two; You've Ordered Business Plan
Nope I didn't ordered a business plan and you just lost my trust.
edit; for UX I'd highly suggest to simplify it as possible. obeatow is quite hard name to remember. There are tools I'm trying to check back after a while and give up when I can't remember.
I just got rid of that demo business plan. I was trying to automatically apply a free trial on signup, but I couldn't get the code to work and just left it there not realizing it was such a big deal. Sorry for the confusion.
It's all fine, I was just trying to tell if I were a customer I'd have second thoughts after that point. Maybe it's just the wording, I didn't "order" anything but you "gifted" it. Something like that.
The redirect field is the field for when the form is completed.
I see 👍
I never used a form builder before so a little bit of explanation there would help me a lot.
I think I see where you are coming from. I fixed the popup in the dashboard so you can see those copy and paste things are not for the form builder itself, rather if you were to copy into an existing HTML form:
Do you mind sharing what was the flaw in your GDPR compliance software ?
Many people are just window shopping on internet. They create account with some dummy email ID and then when you ask for more serious information, they drop-off.
For example, most of my on boarding drop-off happens on the screen where I ask for their website address.
Hi, that's one of the ones I shut down, I was referring to the one on the bottom https://obeatow.com.
And that must be why I keep getting weird looking email addresses.
Do you know if I could reword the welcome page so it didn't look like the questions aren't required?
Just write
" Get started with account setup..."
By the by , regarding https://rototer.com ... Your GDPR software, what was the flaw in your GDPR compliance software ?