AI Impact on work: The most affected jobs & what AI tools to master

In this Trends.vc Report, we talk about why AI is more than task automation, what jobs are most affected by AI, how to remain a valuable employee in the AI era and more.

The Great AI Job Shift: Winners, Losers and Adapters

“At the heart of capitalism is creative destruction.” — Joseph A. Schumpeter

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⭐ Why does the impact of AI on jobs matter?

AI tools are “intelligent units” that go beyond task automation. They can create original work: market analysis, risk assessment, investment insights and more. This helps employees focus on more complex and creative aspects of their jobs.

But people are concerned about job displacement.

With so much uncertainty, we’re diving into how AI impacts the future of jobs.

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🤖 What jobs are most affected by AI?

Customer Service Agents

AI chatbots can resolve standard customer queries and complaints without call center staff.

Digital Marketers

AI can create, manage and optimize marketing strategies involving social media, search engines, email, content creation and online advertising.

Salespeople

AI can manage customer inquiries through chatbots, analyze consumer behavior, qualify leads, do cold outreach and predict future buying trends to optimize sales strategies.

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🚀 How can you survive the adoption of AI?

The first thing that you can do is use AI tools. This is the reality. If you rely on yourself only, you may lose to a colleague that knows how to use AI to do tasks faster and better than you.

But here are other ways to remain valuable and competitive:

Customer Service Agents

Learn AI tools to automate routine tasks so you can focus on more complex and high-value customer interactions. Find ways to communicate to offer a personal touch that AI can’t match.

AI tools for customer service agents:

• Brainfish is an AI for self-service customer support.
• Tidio interacts with customers as a real customer support agent.
• Yuma offers automated AI customer service for Shopify merchants.
• Balto offers real-time call guidance in customer support call centers.
• Kustomer is a customer service platform with AI chatbots and assistants.

Digital Marketers

Build strategies that resonate with audiences based on your domain expertise and cultural knowledge. Use consumer psychology to adapt your marketing efforts to world events and trending topics.

AI tools for digital marketers:

• Fullstory uses AI to analyze customer behaviour.
• Customers.ai offers in-depth visitor insights and remarketing.
• Albert.ai is an autonomous AI agent that builds and optimizes marketing campaigns.
• Surfer SEO uses AI to boost organic traffic, increase visibility and improve your rank in search results.
• Brand24 uses AI to track mentions across social media, news, blogs, videos, forums, podcasts, reviews and more.

Salespeople

Build strong relationships with customers by focusing on trust and a personal touch. Keep in touch with your clients after sales to solve problems and make sure they remain happy with your service. Clients are real people, not mere quotas.

AI tools for salespeople:

• Regie.ai is an all-in-one hub for AI sales outreach.
• Bland AI helps you build, test and scale AI phone agents.
• Reply.io sets up outreach sequences, handles prospect replies and books meetings.
• B2B Rocket offers AI agents that can dial your leads, engage them and book meetings.
• Oliv is an AI sales rep that does pre-meeting research, takes live notes and updates CRM after every call.

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