All of my first customers are scammers :(. Anyone else deal with bad actors using your product?
Feeling a bit bad honestly. I released my first Add-on in the Chrome Webstore (https://chrome.google.com/webstore/detail/sheet-gurus-sms-send-text/caifjmaanhnclfninjjfhbmigekmkeeh?hl=en) and imagine my delight when I got my first 3 customers in the first 48 hours with 0 marketin
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I've had this concern about my product (https://notifycore.com/) because it has the capability to send out SMS messages. My price point builds in a little bit of natural protection, but I have a free trial which can be exploited.
One thing I have in place is some alerting that lets me know when an account sends out a high number of notifications in a given time period. It's there as much for fraud as it is to make sure I work with customers who are nearing their limits. To be honest, I haven't run into a case where anyone has hit near that threshold so I don't know yet if it's the right approach. Still, I'd rather deal with a few false alarms then let it go for too long.
Yeah I'm in the middle of implementing a similar system. It sucks to have spend this time trying to defend against malicious users instead of improving the core app for real customers, but it is what it is I suppose.
This comment was deleted 6 years ago.
All excellent ideas, thank you for your suggestions.