Amazon Delivery, New Market Opportunity?

I know that Amazon provides a variety of deliveries, including deliveries to the postal office, home delivery, Uber, train, and even drone delivery. However, Amazon services started to be less and less appreciated in the past months. I can understand why people are unsatisfied. I ordered a smart scale two weeks ago, and I still have not received it. And if before, every parcel had a tracking number, this time my package didn't have any. This means I can't track it. In this case, I don't really care how it is delivered or with what equipment, all I want is it to come.

I’ve felt the disappointment. The out-of-stock messages on Amazon for toilet paper and Lysol cleaner. Delivery times quoted in weeks. So many of us want to order online now instead of setting foot in stores, and the pressures on Amazon — by far the leading internet retailer in the United States — are unimaginable. But the recent shortages and delays are surprising for a company that’s usually reliable at quickly shipping us everything under the sun — including a parasol to block the sun. I talked to my colleague Karen Weise about how Amazon is tackling pandemic shopping challenges and about our current difficulties buying products online. Are these supply shortages and delays Amazon’s fault, or is there just too much demand? Karen: It’s both. Amazon is shipping a lot of products, but not everything people want. Other companies have similar challenges. But Amazon is unique because it’s the default place to shop online. People trust them to bring them what they need, when they want it. It makes Amazon more in demand. Another challenge that affects Amazon’s service now is the limits of its work force and work spaces. If people are spaced out more in a warehouse, it’s harder to move products around. And many employees have been unsatisfied with the company’s safety measures, and some have stayed home. Are other companies doing better? I have not seen good data on this. I don’t know if Walmart is able to get more toilet paper to customers than Amazon is. Unlike Walmart and Target, Amazon doesn’t offer the choice of ordering online and picking up items at a store. In talking to shoppers, they’ve been using that option. I find my well-established local grocery store in Seattle is doing a good job keeping things stocked.