Anyone losing sales using Stripe?
I'm asking the question as we recently switched from PayPal to Stripe for our zubbit.io URL Link Shortening service.
We moved because we felt it gave us a more seamless customer experience but we've been losing so many sales because of it.
The issue appears to be with Radar and its rejection of sales.
We've had customers use generic business email addresses which has then caused sales to be rejected because their names are not in the email address vs [email protected]
We've had sales rejected because their card details have auto-filled rather than being typed in.
We had one sale rejected because the buyer was 2km away from where the card was registered to.
This week we have lost two-thirds of all sales because of Radar, but overall it's over 30%.
The other issue is the speed at which Stripe pays out to your bank account which seems to be really slow and takes many days. That one is not as bad as actually losing sales in the first place.
Is anyone else using Stripe and having issues? Is everyone checking their lost sales in the back-office?
and if you are not using Stripe, then what do you use?
Stripe is becoming imposible to use as again just now we have lost another sale due to the cusomter pasting/auto filling their CC and CVC numbers in.
More sales lost this week and the thing throwing up the highest score is that the Card number/CVC was not typed on. So they've been auto-filled or pasted.
I've had the opposite experience. Stripe fraud protection literally has almost never kicked in, provided a good value for the service, compared to the abundance of horror stories around PayPal, locking accounts, never returning funds, etc.
Never heard of a business destroyed by choosing Stripe.
What level risk setting do you have set in your back office?
In November so far we've had 57% of our sales rejected via Stripe Radar.
0 issues with Stripe fraud protection.
Interested to hear how you have it set up if not having issues. What risk setting level have you got set?
Why not offer both?
You can check out Paddle they support payments via card and PayPal if I remember correctly.
Also using S2 member so that is restricting us somewhat in what we can offer as payment provider.
This comment was deleted 6 years ago.