Anything missing in the current customer feedback tools?

Hey all,

New here :)

I've been working on a customer feedback tool since last year and had to pause due to some personal reasons. As I've picked it up this year, I see more than 20+ customer feedback tools with exact same design! which was very surprising for me..

I've noticed very little functionality differences between these but apart from that, they are pretty much the same and only differed in pricing.

I just took a break now on development to understand what are few things that are missing in these tools or any pain points you feel are worth solving?

Any suggestions will be really helpful. Also, in terms of pricing - I see products who are just starting up cannot spend more. I would still like to keep the product premium with a higher price and also help people starting..

Do let me know if you have a max. price you can pay as a single person startup for this kind of a tool. Thanks!