"Šapat" - a new Help Desk SaaS

I built sapat.chat, a lightweight SaaS for websites that includes live chat, tickets, and a knowledge base.

• What: Minimal live chat + support inbox with real‑time updates and an easy embed.

• Why: Curiosity to learn how live chat works and because integrating Chatwoot into HostedStatus.page was painful (CSP issues/theming/embed). So I scratched my itch and shipped an MVP to see if it’s practical (and maybe profitable) 🤞🏻Even if it gets no users, it's not all for nothing because I use it ☺️

If you’ve wrestled with chat widgets, please give it a try and tell me what’s missing/wrong. 🙌🏻

🧐 A bit more context

The name "Šapat" means "whisper" in Serbian (and neighboring countries!) - a nod to quiet, personal communication. I wanted a tool that stays out of anyone's way, like a whisper between two people, not a megaphone.

• What’s inside today

  • Drop-in widget + clean (I hope) staff dashboard.

  • Real-time chats via WebSockets with polling fallback.

  • Notifications and a simple “take chat” flow for agents.

  • CSP-friendly embed that plays nicely with any site.

  • Simple Knowledge Base and Ticketing

• Who it’s for

  • Indie makers and small teams who want something simple that doesn’t fight your UI or deployment setup.

• Why now

  • I kept hitting edge cases, embedding existing tools (CSP, styling, and integration friction). Rather than keep fighting it, I built the MVP I wanted and put it live to see if it resonates.

• What’s next

  • Smoother onboarding, docs, a couple of lightweight integrations, and tightening the admin UX based on early feedback. Pricing TBD after validation; the ones on the site are just placeholders/temporary.

  🆘 Want to help?

  Thank you in advance! ❤️ Kick the tires, share where it breaks or feels rough, and tell me which “one missing thing” would make it a no-brainer for you. Happy to trade feedback and share my thoughts, give your product a spin if my thoughts will help! ☺️