Are you taking the effectiveness of your customer support for granted?

Are you taking the effectiveness of your customer support for granted?

Apparently many US companies don't according to numbers revealed by the latest major studies on live chat customer satisfaction. A 2018 Live Chat Customer Satisfaction Report by FinancesOnline shows a significant customer satisfaction rating disparity between US ratings and other countries. Surprisingly, American firms are even far behind many developing countries like Brazil, the Philippines, and Mexico.

While the US is trailing behind other countries when it comes to customer satisfaction rankings, there is also a huge impact of live chat that is worth considering. In fact, it can be your key to much-improved customer satisfaction as demonstrated by a case study we did.

Read on: http://bit.ly/2Apg9Zd