Do you manage a remote team? If so, how does it differ from managing an in-person team? Do you use any tools to help with managing your remote team?
Looking forward to hearing your thoughts.
Thanks in advance!
I've been working remote and managing remote teams for quite a while. The best advice I can give is:
Thanks for the detailed response - super insightful!
You mentioned a few tools for video conferencing, do you use any other tools? Particularly around managing and keeping track of what team members have accomplished?
this is a very good list of suggestions. Excellent
With remote teams managing is harder so having some kind of daily sync where people can discuss or raise blockers is helpful. In an office it is easier to chat when you see someone is not busy ( the watercooler ... ). With being remote it is harder to notice if someone is not doing so well.
Hiring is key with remote. Some people just need the "peer pressure" of being in an office to work. Ideally you want to hire people who already were successful remotely but in the absence of that make sure you keep in touch with folks and give feedback when you see being remote might not be for them.
Now there are plenty of tools to use for remote work and honestly people seem to use them regardless of being in office or remote. None of those tools will help if there is no proper "remote first" culture and some remote folks are isolated from the "in crowd" in the office.
JIRA for tickets
Confluence for wiki and calendar events (time off)
Slack for communication
Google docs for anything worked on collaboratively
Completely agree on the "remote first" culture! With your team, how do you keep track of what everyone has accomplished? Just Slack?
JIRA or trello - or any kind of ticketing system would do.
As for day to day - this is more for a quick sync in the morning and meant more to share issues or progress among the team members
Mainly we use Slack for communication, don't feel like we need much else. Google Calendar for listing time off (we don't count holiday days). Trello, Google docs, etc for general day to day managing of info and tasks.
Interesting... if you don't mind me asking, how big is your team?
Above comments are in relation to Ministry of Testing which is 10 permanent people. There are various others we work with, people we communicate on a regular basis (freelancers, writers, course creators, speakers, etc). That number of people varies between 10-100.
Thank you! super helpful ☺️
Just one more question - Are the 10 people working in different time zones? Do you feel like you've had to change your managing style/approach to accomodate remote working?
The 10 are mostly same time zone, though many work odd hours. We hire people we trust, couldn't imagine having to micromanage people's hours, there are better things in life we should be doing. Plus, we've always been remote.
It's also been a case of them having to adapt to me and my needs, so it's only fair to offer the flexibility and trust back at them.
Yep, I'm pretty pro-remote-positive. It's different to managing in an office but the diversity of different management styles in an office is just as extreme as the differences between in-person and remote.
We have a blended team, and we look at it as we're all remote, it's just some of us work in an office. There are certain processes that we've found work really well to encourage a good team dynamic. Here are a few:
Thanks for answering - super helpful thoughts, greatly appreciated!
Could you elaborate on what you think are the key distinctions between 'truly asynchronous' and fully remote are?
Outside of Trello do you think there's room for a team management system that's designed especially for remote teams (and thus has a larger focus on engagement)?
Another idea is: www.remo.co - just pop into a room and ask them!
Wouldn't something like this be disruptive, unless it's prescheduled?