Ask IH: Need ideas to automate a process.
Ask IH: Need ideas to automate a process.
For a project of mine, I maintain a growing list of mobile numbers belonging to blue collared workers. (largely, not owners of smartphones and only a few are SMS savvy)
I need their very basic information viz. name, location, and key skill.
I have tried the IVR route and failed. Currently, I am calling manually, which is not really feasible. Very time-consuming.
Any ideas on how I can automate this process?
https://www.twilio.com mentioned already is okay - Their offering would cover the calls and sms - you’d need to integrate with the api and have a simple db with the numbers etc from experience the quality of the calls is less than desirable (in the uk at least) - worth a look
IVR is not a problem for me. I collect the numbers using IVR. Maintaining the other basic information with the number is the problem here.
Find someone to do the calling on upwork.com , and paying for Skype credit.
I have done that. Not on upwork though. The quality of work was not that great. Bad work spoils the brand image. Too much on stake for that risk. :(
I don't know of anything existing that could help you, but is building your own out of the question?
Just a quick search came up with this:
https://www.twilio.com/solutions/ivr
I imagine you could process the numbers and use twilio to start a call and collect answers for each sequentially or in parallel.
Maybe you have thought of this already. It's certainly not a small amount of work but maybe it's an opportunity in itself.
As mentioned, I have used IVR. I guess you are talking about speech recognition IVR, where the response is not keypress but actual speech.
It is a good amount of work. Maybe I should first just try recording responses, see how clearly the ASR picks it. Then decide the next course of action.
Let's see. Should be fun.
@shree Message me if you need any help with the project. I work with Twilio a lot and would love to assist a fellow IHer :)
Thanks a lot. I will be using the same local service, however for this.
This comment was deleted 8 years ago
Very sorry. I am not able to relate your solution to my problem.
This comment was deleted 8 years ago