Happy December Indie Hackers!
I'm trying to find out what's the best help desk software for a marketplace type business - we need two separate helpdesks: for service providers and customers under one umbrella.
Intercom, Helpscout, Zendesk, or anything else? I would love to hear your thoughts.
Bold Desk is one of the best help desk software in 2023. It is a cloud-based, modern help desk ticketing software for serving a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience.
Our success has increased significantly thanks to Bold Desk, an excellent customer service platform. I enjoy its automation and integration features because they are useful and allow us to handle a large number of support queries.
It is also a clear Help Desk solution for internal communication and is not necessarily geared toward sales like a lot of offerings. It offers a modern and intuitive user interface that is cutting-edge, simple, and easy to use, which has been helpful to our team in catching up with the platform's utilization swiftly. You can replace traditional email-based support and avoid the hassle of installation and maintenance.
In pricing also Bold Desk playing a vital role in the market,
Agent-based, simple pricing that works for everyone: https://www.bolddesk.com/pricing
For very affordable Unlimited Agents: https://www.bolddesk.com/pricing/unlimited-agents
Yeah, you are right! I'm happy to say that am also a Bold Desk user.
BoldDesk is cloud-based, #saas https://www.bolddesk.com/ modern ticketing software for managing support email, collaborating with teammates, and automating repetitive tasks.
Startup we are offering 3 agents for 10$ .
Syncfusion, the company behind BoldDesk, has been helping developers worldwide build powerful line-of-business software for over 20 years.
Hey. ProProfs Help Desk (https://www.proprofsdesk.com/) can turn out to be the right fit for you. It’s a great tool that can make your agents more productive and customers happier.
It works like Gmail and brings all your customer conversations to one place. Agents can work on these customer issues, track and prioritize them, and provide a timely response to customers. They can collaborate via labels and notes, track ticket progress, and consult with their peers before responding to customers.
It helps you serve customers across various channels - email, social media, or chat, ensuring that no customer issue falls through the cracks.
+1
Thanks for sharing Jared! I will check it out. I ended up using Helpscout. But always open to new tech 🤘