Building contextual intelligence for fintechs — agents still can't answer 'where's my money?' in real time

Been heads down on a problem I kept running into talking to fintech founders: customer support agents at small fintechs (EWA, remittance, lending platforms) are drowning in the same escalation over and over — "where's my money?" or "did my transfer go through?" — and they literally can't answer it without jumping between 4 internal systems.

The irony is these teams have invested in Zendesk/Intercom + AI chatbots, but those tools only know what's in the knowledge base. They can't touch live account data. So the hardest, highest-stakes tickets still require a human manually checking a database.

We're building Launchline to fix that — a layer that sits in Zendesk/Intercom, authenticates the end user, and pulls real-time account data to answer those questions automatically or surface the right context to the agent.
Curious if anyone here has dealt with this, either building in fintech CX, or as a founder whose support team is stuck in this loop. Would love to hear what you've tried.