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Built a Slack app; do you respond to the messages tab?

To those who have built or run a Slack app:
Do you respond to messages from the "messages" tab? If so what are you using to do it? If not how do you handle support requests?

on July 1, 2021
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    I have my support information available in three different ways

    • in the app home
    • as a command ”/shortbreak help”
    • write ”help” in a message to the app

    And as a easter egg, you can send the :dancer: emoji and you will get to dance.

    Check it out at https://shortbreakfromwork.com

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      Thanks Tobias, what do you do if someone asks a question in the messages tab?

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        Right now: nothing. 😄
        But that could be a good default I guess. Any message I get that I don’t understand => return help and an email that they can send the question to instead