Indie businesses all have a "Contact" page, but can customers really contact you there?
Most pages have a generic email address like "[email protected]" and/or a contact form that goes to the same place - a SPAM box that gets checked maybe once a week.
Many contact pages have a phone number, but just try calling! 62% of calls to small businesses are not answered, and half of those that are answered are picked up by a call-center answering service that can't add knowledge/value.
But you can't put your "real" phone & email out there, right? That's just an invitation to the robocallers and SPAM-bots.
How many sales do you miss, when a prospect tries to contact you, doesn't reach you, and then calls a larger competitor (who answers the phone)?
So what can you do?
(Hint - I will be dropping some solutions and a coupon in this thread later -)
I don't rely just on email to get in touch. I also offer other alternatives on my product page such as my product's Twitter handler.
Giving people several options is helpful, it provides redundancy. Good insight!