Chat GPT 👉🏻 Product Idea
The good people Indie Hackers 😇,
I have a suggestion for you 💡.
Someone should make an "AI response generator" for Customer Service tools out there.
The market for support tools has always been a red ocean market, which is filled with a lot of players. But not all of these players have the resources that a SalesForce or Intercom might have to invest in AI and stuff to build intelligence.
With Chat GPT, Open AI has practically made enterprise-level AI accessible to everyone. It could mean a good opportunity to take a stab at building a Chatbot for Customer Success CRMs.
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Spending some modest time in this space, as a PM. I see two opportunities:
Bots before Agent Assignment
👉🏻 Usually the expectation at this stage is to engage a frustrated customer with before the Agent assignment happens. Chatbots at this stage could:
Response generation for the Agent
👉🏻 Here an agent is already assigned so the goal is to aid the agent with responses. These responses can be: