I don't understand how there's still a debate going on whether to use threaded open forum structure or stick to chat apps like Slack & Discord for creating online communities around products. I find it hard to justify the latter option. What am I missing, you chat-loving
And that's just off the top of my head, I'm sure one can continue this list.
But I want to hear from the other side. What advantage platforms like Slack or Discord have over async forums? Other than being a lazier choice, I guess 🙄.
I've joined Discord & Slack channels of many different apps, from tiny startups to niche leaders - and majority of content is either 'ongoing discussions I have nothing to do with' or 'people asking the same damn questions over and over'. There are better solutions for basic customer support, cause it doesn't look pretty from my point of view:
So hit me with your cold-ass experience. I'd love to be proven wrong - it means I'm gonna learn a lot. What value can you harvest from a chat-like platform for a community to be a reasonable choice over a forum?
sips ☕ Change my mind.