So with this new SaaS structure for the agency, I'm involving my old teammates and starting to sell clients. Today I converted another previous client to the new model, and I made a small marketing sale to a print shop to start managing their ad campaigns and help them grow.
I had the idea to ease possible objections a customer might have by creating an "automatic refund unused hours" policy.
So basically if you hire us for 10 hours a week to build software, market, and design for you, and we don't use some portion of the hours, we'll simply refund it.