Critique - A centralized customer support app
What:
A single point of contact chat app for everyday users to connect with customer support of companies enrolled with the app
Scenario:
To be able to request customer support, I have to google the customer care number or go to the company website to see if they have a real-time chat option. Also, I need to be on the website if the chat is in progress or come back if outside agent hours.
Solution:
A chat app with text/multimedia/voice chat support to send information if the customer service is online/offline without ever having to google the information or go to the company website. Get the messages from agents async when they are available for a call without having to endlessly wait on a call.
My only comment on this is that you may have a hard time convincing service owners to brand under your app. You would have either provide or integrate with a really good backend support tool that they want to use because of the features it offers while also proving to the service owners that your app provides a superior experience to their customers.