My baby Macondo Club is officially growing from baby MVP into messy adolescence.
One really interesting trend we noticed is that when we email users directly regarding their order barely anyone replies and some emails go missing. But when we messaged them directly on What's App they replied within minutes - and loved having someone care and follow up.
Are there any platforms where I can centralise these contacts through What's App? I am concerned messaging increasingly larger numbers of people from my phone is not scalable and can get messy.
Also, what CRMs are people using and would recommend? I'm currently using Airtable to keep track of orders but looking for something more robust to keep track of communications.