Customer Support as a Service

Hey,

I want to jump into customer support as service for small and mid-sized companies. I have ideas how the business operation side work, but i lack sales side of it. I have some questions, if you can please share some ideas with me:

• How Companies are pricing their service, will real numbers and which sercvices they should include?
• Do you have any sales pitch deck for this kind of service?
• What are the latest insights and technology to provide aded value for businesses?