Customer Support vs Customer Service. What's the difference ?!

Difference between customer support vs customer service | Freshchat Blog

Mixing up customer support and customer service seems like a slip of the tongue. They both basically mean the same thing, right?

Wrong! Customer service and customer support are not strictly interchangeable terms. Although, in a lot of cases they are used to mean the same thing, not making a distinction between the two can cost you your business.

How? Your customer experience when people reach out for help will suffer—and that directly affects revenue. To avoid the "customer service vs. customer support" malapropism, and to put in place correct policies for customer happiness in both areas, look no further.

Do share your thoughts on this. Appreciate feedback from the community :)