Cut support tickets by 90% and saved myself $3k/month in help

So like six months ago I was literally about to hire someone part-time just to handle support for our SaaS, we were getting crushed with the same questions over and over and I calculated it was gonna cost me like $3k a month minimum for decent help

Instead I just set up FeedBok to force people to search our help docs before they could contact us, sounds kinda mean but honestly it's been insane, like 9 out of 10 people find their answer immediately and never even reach out, the few who do actually have legit new questions I've never seen before which is honestly refreshing

The part that really saved my sanity though was when I added this thing where feature requests automatically merge if they're duplicates, so instead of reading 50 different versions of the same idea people just upvote the existing one, also made bug reports force people to include a screenshot so I'm not spending 20 minutes back and forth trying to understand what broke lol

Went from drowning in like 200 messages a week to maybe 15-20 real ones, saved the $3k monthly cost and got my evenings back, honestly thinking I should've done this way earlier because the ROI has been ridiculous