Cut support volume by like 90% just by making users check answers first

So honestly this has been kinda wild, I run a micro SaaS and support was literally eating my life, like the same 5 questions over and over and I was losing my mind

Basically I set up this flow where before someone can ask a question they have to check the knowledge base first, sounds annoying right but it actually answers like 90% of stuff automatically, people just search their issue and boom it's already there, I'm not even joking the ticket volume dropped insanely fast and I got my weekends back lol

The bug reports were another thing that used to drive me crazy, people would just say "it's broken" with zero context and I'd spend hours going back and forth trying to reproduce it, now when someone reports a bug through feedbok they can attach a screenshot right there in the moment so I actually see what they see, saves so much time it's ridiculous, also added multi-language support because like half my users aren't English speakers and they were struggling to explain issues

Tbh the duplicate detection thing has been a lifesaver too, before I'd get the same feature request from 10 different people in 10 different tickets, now it just shows them the existing one and they upvote it instead, way easier to see what actually matters based on votes instead of just whoever yells the loudest, idk if other founders deal with this but repetitive tickets were honestly my biggest time sink