Deciding what to build based on customer feature requests.

Feedback might be confusing at first glance, but here's what you need to do:

• ask for more explanation. What do they mean by I want xyz? Why do they need it? How would they use it? What's the background behind the request?
• ask what they're doing now to get around the lack of that feature. Does it sound really cumbersome? Is taking up valuable time?
• ask how important that feature is (surprisingly, a lot of responses will be "it's no big deal")

Once you've gathered that information, you'll understand the request and more importantly the customer better.

Then comes the hard part: figuring out if the request and type of customer fit your product.

I think it depends how far along you are.. yc startup advice include ignore feature requests and stirring the conversation to the problem the user is trying to solve...
I think some thing are clearer to one side or the other... Maybe depending also on customer types 🤷