Do you understand what Driftly does within 10 seconds?

Robertooooooo! 🥳

Thanks for taking the time for such robust feedback, Kamal! You rock.

Yes

Nice!

No, we are not looking for one at the moment

Why specifically isn't Notesally looking for one at the moment? 👀

Purely for customer research. Not trying to sell you haha!

If your USP is selling it based on the usage, I would have highlighted that problem in the hero section to convert those users to use the product which I do not see at the moment on the website.

Understood!

I think the reason I decided not to mention the usage-based pricing in the H1 or H2 header is because I thought it was more important for people to know exactly what our product could do for them before learning about pricing. I didn't want to stick pricing information in your face before you even know what Driftly did. Would feel a bit too pushy on the sales side as well.

I think once people know what it is, they can assess if it's something they need/want. Then they can investigate pricing if they want.

So in my mind, explaining what Driftly does to as many people as possible is my first priority. Details about pricing are secondary.

Instead of "show me around" CTA, would it make it easy to say "see Driftly in action" ? I was assuming it would auto-scroll or do something else if I press the CTA but it did quickly show the driftly in action

You're the second person to comment about this CTA. Virtual high five! An update to that text is already in the works.

Please feel free to DM me on Twitter (notifykamalraj) if you need any clarification. I can take a look at your app and future versions of the website and give you feedback as well. Hope we can add value to each other as makers!

Will do and you know it! Let me know if there's anything I can help out with around. Notesally 🤜🏽 🤛🏽

Thanks so much for taking the time to click through, Michelz! You rock.

I didn't know what I was looking at from just reading the text. Using the 'Show me around' button made it click for me though. I did that within 10 seconds, so I guess the answer to your first question is: yes.

Cool!

It's really good to know that the text when you land on the page didn't quite make our product click for you but the actual demo tour did. May make some changes to that text to make it even simpler verbiage.

As for your other questions: no. That doesn't have anything to do with my perceived value or quality of your product. I just don't have a need for something like that right now.

Totally understand. No hard feelings at all. Not all indie products are for all people, nor should they be 😁

That's about right, Tiago! Thanks so much for the feedback. You rock.

• Would you use this tool instead of building interactive product tours and checklists into your platform natively?
• What (specifically) stopped you from starting a free trial today?

You're awesome, Sandeep!

• Did you understand what Driftly did within 10 seconds?
• Would you use this tool instead of building interactive product tours and checklists into your platform natively?
• What (specifically) stopped you from starting a free trial today?

Thanks for your reply here, Cory!

Makes sense to me! I would use this.

Cool! Post-pivot, would you pay for it ($25/mo for 5,000 triggers) to start? :)

I’m still in heavy pivot mode responding to customer feedback so I don’t know what my “wow” moment is for my app.

Gotcha. As of right now, our tool is to help more of your users get to those "wow" moments so it might just be that you're just not quite ready for a tool like Driftly. I think our guided tours could help you determine what your "wow" moments are through the analytics we're building out but it's not specifically what we're designing Driftly to do (right now). If that focus changes, I'll be sure to let you know!

Thanks for your feedback here, Gopi! You rock.

Yes

Nice!

Yes

Double nice!

We are about to adopt an integration from one of your competitors who offers a free plan - sufficient for our needs for now.

You're sure we can't entice you to a nice free trial of Driftly? 14-day free trial and then $25/mo for up to 1,000 impressions! We only have 1 competitor with a free tier and we think our builder is much more intuitive.

So...what do you think? Give us a shot? 😎

Hey there, thanks for reporting this. I was unable to reproduce this on my end, but I tried playing around with the format and size of the video and it would be super helpful if you could check if the issue still occurs by you. If it does, I may have to look into using a different hosting provider for video assets.

Thanks!

Yes!

Awesome!

No, as a developer it’s easy enough to get a tour up and running in a few minutes with an npm package like reactour.

Makes sense. We've heard this a good amount and have adjusted our target market accordingly. Great feedback!

What (specifically) is stopping you from starting a free trial today? See previous answer

Yep! Haha

As a heads up, the video on the site won’t play for me on mobile chrome or safari; I’m on an iPhone 12 mini on iOS 14.8.1. See https://imgur.com/a/v42uKQC

Thanks for the heads up! Are you using any adblockers or a privacy browser like DuckDuckGo? That might affect it. I'll shoot this to Jacob to take a look at regardless.

This is nice. I was thinking of building the exact same product just a month ago 😉 as I felt the products were a bit expensive for indie makers.

Thanks, Goutham! It's good validation to see other companies in the market building similar tools (means there is a market). But also good to hear other folks had ideas to build something similar. Hopefully means we're on the right track!

But then started working on Famewall after that

Twitter walls! We'll need one of those at some point. And we know where to find the tool for it 😉

Yes

Excellent!

No - due to our product being too simple to need a demo for this price.

Gotcha. Does that mean you don't think "simple" software needs tours, checklists to guide users through the most important features? 👀

Haven't launched yet :)

Good luck building to launch! Looking forward to seeing CollabClub in action :)

Had a look through mate - just check you're happy with the image sizes/alignment past the opening video - not as neat as it could be for me (Desktop + Edge)

Good point, Maxwell. It's the style of a section like this to have the left/right side of the images hanging off the side a bit. But I could see how that could look like an unintentional mistake given the images are screenshots with text in them that could get cut off. We'll take a look at this!

Yes, it's super clear to me what this does

Dope!

The answer to the second question is a maybe because if I was looking for a "product tours" solution, I'd honestly probably go with a more established player that is more likely to be around in a couple of years.

Makes total sense. No hard feelings at all. I wouldn't knock anybody who would rather work with a more establish company that's more likely to be around in the coming years.

That's something that's naturally solved though as you continue to exist and grow your brand!

So true!

Not currently looking to implement product tours

Not in any of your 5 products? Why not? 👀

Thanks so much for taking the time to check out Driftly and write up this comment, Oli! You rock.

I got it straight away and I like your h1 copy. Informative but also compelling. My background is design and I think you’ve done a good job in that department too.

Appreciate the shout. I put this copy together after doing some customer interviews so I was hopeful it would reflect those conversations. Sounds like we're at least on the right path there.

All design work done by @jacobbeckerman. I agree it's pretty solid!

In terms of product idea, I also thing this good. I forget the name of your big competitor but I do remember being amazed by how expensive they are.

Haha yep. UserPilot, Appcues and Intercom are our most expensive "competitors." Honestly, we don't even see them as direct competitors. They're all priced to focus on enterprise companies ($1,000+/mo, tons of "contact sales" verbiage on their websites, etc.

Intercom spans a bigger market but they've also raised $241M of funding so they're going to go BIG haha.

We're likely going to focus on SaaS platforms that have already seen some growth and need to improve metrics around user onboarding, new feature adoption, customer engagement, churn, lifetime value, etc. But not go as big as enterprise.

We probably wouldn’t use it. Just because we have an annoying first step that requires customers to add a script tag to their website theme. This requires either an email to us or a click through to a step-by-step guide. It’s usually the former which means the onboarding flow temporarily stops. If you have any bright ideas around that problem, I’d love to hear them.

Well, we'd love Driftly to make "annoying first steps" easier for your users! Do you think a guided tour with step 1 pointing folks towards the script tag and explains how to add it to their website would be helpful? It's a use case we've talked about internally and think Driftly would be useful for. This would increase the number of customers who install this script correctly AND minimize support around this step. What do you think? 👀

Interestingly enough, Driftly also requires customers to add a script tag to their website so the customer has to spend some time "off site" in order to get things up and running.

I don't have a solution for that yet, but Driftly isn't only for onboarding new users. It also allows you to guide your users to experience the amazing parts of your app once they're already set up.

So yes!

Sweet!

No. As a developer, I’d probably build it.

We've heard this from a few people, mostly early-stage indie hackers. Jacob is my co-founder and has the same opinion haha. It's why we're likely going to shift our target market slightly upmarket to SaaS platforms that have already seen some growth and need to improve metrics around user onboarding, new feature adoption, customer engagement, churn, lifetime value, etc.

I’d buy a lifetime license though.

Oh, really? If you want to grab one this week, just hop into livechat with Jacob or I and we'll hook you up!

Why are you better than https://react-joyride.com/ or https://reactour.vercel.app/ ?

@jacobbeckerman already answered this here 😛

I would say Driftly is better than those libraries for the following reasons

• The speed with which you can actually create a tour. With Driftly it’s just point and click and your tour is ready. With the libraries you mentioned there’s coding involved. Which brings me into my second point.

• Not everyone can code. If a founder is unable to code, these libraries don’t actually help unless the hire a developer to create the tours. Which brings me to the next point.

• Developer time is a very large expense. Even if the developer charges $30/hr, that’s what Driftly costs for a month! Not to mention the costs for the developer to maintain the tour when the website changes.

Full disclosure - I’m the technical founder of Driftly.

Do you understand it? -> Yes. I definitely understood after your first sentences what the goal is and why it is here. Building product tours can be really cumbersome :D

Nice!

Would you use it? -> Yes. I would definitely give it a try

Double nice!

Whats stopping you? I don't need to build a tour at the moment :D

Are you sure you don't want to give this a shot on Deposur? Looks like you crossed the 1,000 user mark a few months ago (congrats!). If you want to more easily nudge your users towards those "aha" moments on your platform, hop into livechat with me anytime.

The start tour button should be more prominent (stand out color), because I enjoyed learning from that more than reading page details.

Thanks for this specific feedback! We will consider it but do want to keep the site & colors simple (all action buttons a single color).

Also glad to hear you enjoyed learning via the tour than just reading the site. We're hoping there are lots of folks out there like you!

No, I'd probably build them myself to keep recurring costs down.

We've heard this from a few people, mostly early-stage indie hackers. @jacobbeckerman is my co-founder and has the same opinion haha. It's why we're likely going to shift our target market slightly upmarket to SaaS platforms that have already seen some growth and need to improve metrics around user onboarding, new feature adoption, customer engagement, churn, lifetime value, etc.

However, I do not think I will have a product tour either way.

No product tour at all? Why not?? 👀

Nice, Chris! Definitely give me a shout when you decide to give it a try and Jacob and I will hook you up with a free trial and some personalized tours for Crash Catch.

A couple quick follow up questions...

1. What stage will you be at when you're ready to give Driftly a try? What stage are you at today?
2. Mind if I ask what issue you found with the show me around button on mobile? We'll take a look but it would help if we knew what we should be looking for haha.

Thanks, man! :)

Thanks so much for your feedback here, Prakrith! You rock.

Also, I read this "Other apps charge you every month regardless of usage. Our pricing model is based on the number of guided tours and checklists your users actually experience". This makes me think you have a usage-based pricing model like AWS for example. However your pricing section lists fixed subscription rates.

I think I understand your confusion here. Most of the other guided tour platforms charge per active monthly user, meaning you'll be charged based on how many people use your platform, NOT how many people see guided tours.

Driftly does charge a monthly subscription but it's based on triggers or impressions. That means you still pay a monthly fee but it's based how many times our checklists and tours are actually seen by your users. We believe this is a more fair way to price and scales with your business as it grows!

Would it be more clear to you if the pricing said "$0.25/trigger up to 1,000 triggers" instead of "$25/mo for up to 1,000 triggers"? 👀