Luckily we're not currently hitting our user's spam folders, but we also only send transactional emails at the moment. In the new year I plan to change that, and we're setting up a bunch of onboarding/lifecycle emails to help get people up and running with our product. The thing is, I'm a bit concerned about ending up being treated as spam and that ultimately impacting the transactional emails too!
I'm sure this is a common problem, and there must be a load of things you can do to mitigate the issue. Does anyone have any top tips/key advice on how best to stay out of the spam folder? 🙏
Worth noting that of course I know the subject lines and preheaders shouldn't sound really spammy or be in all caps haha.
What criteria make the algorithms immediately put your email in the spam folder?
Check our article if you want to know what tips can help you build and maintain email deliverability https://stripo.email/blog/email-deliverability-best-practices-you-should-know/
Generally it’s a good idea to use a different domain for emails. You could use a subdomain for the transactional and another for marketing, or use a new domain completely to keep your main addresses reputation clean.
Assuming your using something like SES, and you’re not abusing the emails going out, I think you should be fine.
Thanks @PatrickS 😊
I found some great tools for this in the end e.g. lemlist
This is a skill in its own right. If you email to a yahoo, gmail, outlook/hotmail address there are 100's of AI engineers trying to spam folder your emails.
I could write a book on solving this problem. However the easiest single step is to request the readers response. As the AI software filters relaxes with a 3% (about) response rate. Encourage a conversation.
The response email address should be a persons name. [first name]@your domain
The subject and email body content should alternate in the outbound mail. Build three templates and alternate them. You only need two words in the subject, and one sentence in the email body that alternates.
Use this tool often https://mxtoolbox.com/ and watch your reputation.
Gmail can't handle more that 500 outbound a day from your domain.
Thanks @gator70, great advice 🙂
I'd also thought that maybe sending from a named address was a good idea, and asking for a response is an interesting option. Some of the emails I've drafted encourage conversation, but plenty don't, so I'll try and include more of that.
When you say gmail can't handle more than 500 outbound a day from my domain, do that mean that if I were to send out a newsletter or something then I'd need to spread out the gmail users over multiple days? Not that I have 500 of them now anyway!
Over 500 a day to gmail will get you in trouble. Spread them over many days.