Ecommerce Needs to Sustain Normal Life – A COVID-19 Update

Ecommerce is one of the only sectors experiencing a surge in these challenging times. The countries that have been hit the hardest by the pandemic, like Italy, China, Spain, the US have already reported an increase as high as 55% in delivery orders in March compared to the same period last year. Many new first time shoppers turned to the internet to buy essential items as the outbreak worsened.

The sudden increased demand caught some retailers off-guard, while others rose to the challenge. Here’s what challenges ecommerce stores have started to face and how they adapted to the surge in demand (hint: it has to do with their customers).