End users text my personal cell for IT help instead of tickets....will tiny IT teams pay $49/mo to make that stop?
Validating a boring B2B problem before I build....
I’m in IT. For 20+ years the #1 boundary killer has been end users texting/calling my personal cell for support instead of a ticket....they’d rather do that than use the portal or even the business line.
I’m testing whether solo / tiny IT teams (and micro-MSPs) will pay for a thin fix...one published number people can text like a person, every request becomes a clean ticket, staff personal numbers stay private. Capture-first, not a full AI helpdesk.
If you’ve sold something similar to scattered SMB/IT buyers (FB groups, not Reddit), how did you get the first paid yes?
If you are that buyer and this pain is real for you, comment or DM....I’m offering a small number of $49/mo founding pilots once I’ve talked to enough people.
Really solid approach — I'm juggling something similar myself (building Xstream4K on the side), what's been the hardest part for you so far?
Hardest part so far....reaching the actual buyer without looking like spam. Pain posts in MSP FB groups got the real war stories; IH is more how did you sell than 'I live this' What’s been hardest on Xstream4K?
We price our extension at €150 (not €29) because the value is in time saved, not features. Tiny teams won't blink at $49/mo if it stops the pain — anchor high, let them self-select. If they haggle, they're not your customer.
Good push. I’m anchoring founding at $49 to clear the Zapier+Twilio weekend objection then step up once capture+policy is proven. Time saved framing is right ....curious what you saw when you went €150 vs a lower starter?
the pain is real, the tricky part is the buyer. the person getting texted is the IT guy, but at a small business the one who pays is the owner, and to the owner the texts are working fine (they get fast help). so i'd pitch it as "your staff get the same fast text help, and nothing gets lost when greg is on holiday", not as a boundary thing.
on the first paid yes, micro msp owners in fb groups tend to reply to "how do you handle users texting your cell" way more than to a pitch. the ones who answer with a long rant are your pilot list
You’re right,,, IT feels the pain, owner often doesn’t. Same fast text help.. nothing lost when Greg’s on holiday...is a better owner pitch than 'protect my boundary' Stealing that. On FB, the long rant replies are exactly who I’m DMing for pilots.
This is useful. How are you finding your first users so far?
Interesting. How are you measuring whether it is working?
Curious how long it took before you saw the first real results?
Makes sense. Are you planning to charge for it, or keep it free for now?