Exit surveys are a lie. I built something that catches the real reason before users finish clicking cancel.
Six months ago I was staring at a dashboard watching users disappear and had absolutely nothing to work with. No replies to my exit emails. No survey responses. Just gone.
I tried everything the usual way. Sent personal emails. Built a cancellation survey. Got "too expensive" and "not what I needed" five times each. Useless. You cannot fix vague.
So I built Flidget.
It is a small chat that appears the exact second someone clicks cancel on your billing page. Not an email after. Not a survey the next morning. Right there, in that moment, when the reason is still alive in their head. They reply in text or voice. Takes ten seconds. Real reason lands in your dashboard tagged and searchable.
First week of testing changed how I think about churn completely.
Three users had left because of one missing feature I could have built in a day. I had no idea. And almost 30 percent of what I was calling churn was not even a real decision. Failed payments. Expired cards. Those people never chose to leave.
If you are losing users right now and do not know exactly why, this is what I built for you.
Free to start. Live in under two minutes. No credit card needed.
flidget.com
Catching people in the moment definitely makes sense. By the time a survey shows up later . . the reason is usually gone or watered down.
The tricky part is how honest people are in that moment though. Some will give the real reason and others will still default to something easy just to get through it.
The failed payments point is interesting as well. That’s probably a bigger chunk than most people realise . . .and it gets mixed in with actual churn.
Have you seen a clear difference in the quality of responses compared to post-cancel surveys?
We're currently on Churnkey and honestly not happy with it. Been looking for something lighter. Is there a way to try this before fully switching over or a migration guide somewhere?
Hey! Yes for sure. The free plan lets you test it live on your billing page with zero commitment and no card needed. So you can actually run it alongside Churnkey for a bit and see the difference yourself before deciding anything.
And honestly there is not much to migrate. Flidget is just a small embed, not a whole platform you have to move data into. You drop the script in and you are live in under two minutes.
If you run into anything or want help setting it up alongside your current stack, just reach out or drop me a mail at [email protected] and we will make sure you are taken care of!