Experience with Support calls?
Hi Everyone !
For anyone running an app, how bad do support calls get ? Are they manageable or do they take up a lot of your time ? Any info is much appreciated.
Thanks in advance ;)
Hi Everyone !
For anyone running an app, how bad do support calls get ? Are they manageable or do they take up a lot of your time ? Any info is much appreciated.
Thanks in advance ;)
An app with support calls? I think in most cases it's an email/live chat option as support calls for app-based users may get a bit out of hand or nothing at all will arrive. Most support for apps is basically refund and cancellations from my experience with a few bug issues.
From a SaaS support calls scenario, it can get hectic. But again most people are happy to use live chat and support tickets. Calls are generally reserved for the 'we need this fixed right now, without any delay' situations which can definitely get quite dicey at times.