First Paying Customer 🥳
Aaaand they're gone 😅😅😅
My heart literally skipped a beat when I saw that popup about Hosted Status Page new subscriber! 😵
Unfortunately, it didn't take them much long to cancel the trial - cca 1 minute 😂
I will contact them for sure in order to figure out why did they subscribe and cancel immediately. 📝
There is no any kind of the onboarding mechanism published live (it's under development atm), so it might've been one of the reasons. 🙄
Have you got any tips about reaching out to them and what to avoid when contacting users in situations like this?
Thanks 🙋🏼♂️
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I'd just be polite and honest. Like super honest.
E.g. Hi I'm Nikola the guy that built hosted status page and I noticed that you cancelled straight away. I'm building this myself so any feedback you offer is invaluable. Iwould like to ask one simple question what would have made you stay?
Even offering amazon vouchers as incentive might be worth a punt.
Its possibly too late now, but two cents worth... also allow feedback at the moment of cancellation. Ie simple Hey sorry to see you go.. can I ask why? With a text box. A chat widget inside the app also is great at collecting the "does it do x" questions new customers often have. Sometime cancellations just cant find that out quickly enough.
Good luck!
👍
Thanks for the reply, Paul 🙌
I'll definitely include feedback feature. But, if they cancel from cancellation link from email (receipt), I have no control over it except to write back to them asking for feedback 😊
Sending an email for sure 📝
Thanks again! 🙋🏼♂️
This comment was deleted 3 years ago.
It's Paddle.
They have this "final offer" thing, where you set desired discount you will offer to the client before they truly cancel the subscription 🙄
This comment was deleted 3 years ago.
Well, You must have had a rollercoaster of emotions for that brief moment. Asking them politely would really be the best idea.
Oww, did you get an answer? That would be very interesting.
Maybe they though that your product is about something else so improving your message and set the right expectations might help...
I don't believe that's even remotely possible 👇🏼
I believe it's pretty much clear and precise what HSP is about 🙄
I wouldn't bother.
But it's just because I, as an end-user bought and canceled subscriptions many times - because of different reasons and never thought I had to explain my decision.
Interesting point whatsoever.
Not that it's compulsory to explain your actions, but rather optional. Just like @paulbot suggested - a popup of some kind, etc.