Hi there!
I work in a team, we do SaaS for remote access via a browser https://getscreen.me/. In the last year it has become quite popular among users, we have high ratings and good reviews on sites like Product Hunt, G2, Capterra and so on.
Recently I decided to try adding our service to Wikipedia and ran into problems. It turned out to be quite difficult. The first version of the article was rejected because I didn't cite enough sources. They were seriously asking for reviews from Forbes and the NYT! Although our competitors' pages on Wikipedia have the same sources as mine.
As a result, after several months, my article was deleted altogether with the marking Unambiguous advertising and promotion. I had originally indicated that I was affiliated with the company and it did not provoke any questions from moderators. I did not think that adding a useful service to Wikipedia was such a difficult issue.
Did you manage to add your SaaS there? And if yes - please, share your recommendations.
Yes, it's quite a complicated procedure. Wikipedia is a hotbed of bureaucracy.