Coming to the size where I wake up to 15-20 support e-mails every morning, with just as much coming over the day. With a full-time job and other things on my table, it's a major source of stress.
I wanted to see if any of you have experience with hiring out support, especially part-time? I've seen some services that allow you to hire 24/7 support, but that's too much and out of my budget. I'd need someone who can do first-level support a few times per day, catch all the frequently asked questions of people who didn't read the FAQ, and direct crucial issues, bug reports etc. to me.