Helping Companies Build The Future of Their Customer Experience & Success!

Hey IH Folks -- first off, we love being apart of this community + listening to the show on a weekly basis for the last 2+ years, huge thanks to IH & Courtland for all of the ideas, support, stories and inspiration to keep on building!

I've been building CXC for the past 4+ years. After spending 10+ years in NYC building a plethora of CX & CS teams for other venture capital backed startup companies (ACV Auctions, Onefinestay, Hometeam & H.Bloom) I decided to start CXC to help other upcoming startup founders & executive teams think about how they can build & optimize what we call "The Four CX Pillars: Team, Tools, Process & Feedback" to help scale their business. Plus I started to realize I get bored extremely quickly working within one business & I'm sick and fucking tired of making other people rich, it's my turn now.

Today we work with a number of different startup & growth focused companies across the US, Canada & Australia by helping their CX/CS teams manage their customer journeys, remote living playbooks, customized CX & EX reporting & dashboards + a variety of additional CX & CS focused managed services. We also have a CX/CS Bootcamp that helps other startup leaders understand how to begin navigating the jungle of CX & begin mastering The Four CX Pillars.

We closed off 2021 doing over $10K per month in revenue but had 3 months where we were able to cross over $15K in monthly revenue -- 2022 is going to be the year that we start seeing $25K+ revenue months, another example of overnight success in 4+ years baby!

We started our company backwards by launching The CXChronicles Podcast first (over 4 years ago) as a lead generator + network builder. In the first 50+ episodes of having CX/CS leaders from around the world on the show we quickly identified what people were:

A) focused on
B) spending money on
C) struggling to find additional support on
D) needed 3rd party validation & assessment on

Today we have over 150+ episodes of the podcast and are considered one of the top CX/CS podcasts in the world with over 50K+ downloads in our niche space. Checkout our book "The Four CX Pillars To Grow Your Business" on Amazon today if you want a CX/CS playbook to get started.

We'd be thrilled to come on the IH show and join Courtland to talk shop & exchange ideas about where the future of CX/CS is going to look like!