Hey IH 👋I've just launched SupportLayer — helpdesk software for teams that need real SLA accountability without the enterprise price tag.

Hey IH 👋

I've just launched SupportLayer — helpdesk software for teams that need real SLA accountability without the enterprise price tag.

The short version: most helpdesk tools lock the features small teams actually need — SLA management, proper roles, compliance reporting — behind their expensive tiers. SupportLayer includes everything on every account for $12 per agent, with the first agent always free.

A few things I'm particularly happy with:

The SLA clock pauses when a ticket is waiting on a customer. Most tools run the clock continuously, which means your SLA metrics get punished for time your team spent waiting for a reply. That always felt unfair, so I built it differently.

It also includes a live chat widget out of the box — no extra subscription. You drop a script tag on your website and your team handles chats from the same portal they use for tickets.

And the whole thing is live in under five minutes. Sensible defaults for statuses, priorities, categories and roles — you're not starting from a blank page.

I'd love to hear any feedback, questions, or brutal honesty about the positioning. Still early days and genuinely open to thoughts from people who've built or run support teams.

You can check it out at supportlayer.app — free to get started, no credit card needed.