Hiring: Customer Success (Email Automation) for Userlist
Userlist an email automation tool for SaaS companies. We need help with customer success: someone who can work with customers and leads, and help them implement best email marketing practices.
This is a part-time contractor position (approximately 20 hours/week).
What you'll be doing
- Reactive support: managing the support inbox
- Proactive support: reaching out to customers to help them improve their Userlist setup
- Handling calls: demos, onboarding, strategy, etc.
- Occasionally — recording video content like instructional videos (we'll be delegating post-production and publishing to other team members)
This is a very top-level description, we can adjust the volume or the scope at any time.
Key skills
- Solid understanding of the email marketing landscape
- Solid understanding of the SaaS industry
- Native-level fluency in English
- Very comfortable on calls and video
Schedule
The schedule is very flexible. We'd like you to check the support inbox daily, but you can distribute the rest of the work as you feel necessary. All of the team members respect the asynchronous style of communication.
You don't have to open up your entire calendar for the calls, only a few convenient blocks 2-3 times per week.
How to apply
Head over to our website to learn more and fill out the application form. We encourage you to apply even if you don't feel like you match the description 100%. Many great people tend to undervalue their skills, so we don't want to miss the chance of meeting you.
Hope to see you soon 💛
