Hiring: Founding Account Manager for Coldlytics

Founding Account Manager at Coldlytics

I'm Richard, founder of Coldlytics. We're a bootstrapped, profitable B2B data platform. We build hand-researched prospect lists for US agencies and SMBs targeting niches that Apollo and ZoomInfo do badly. We have around 190 paying customers and growing.

My plate is full with product and development, and honestly, account management is the thing I find hardest to do well alongside it. Our customers deserve someone whose whole job is looking after them. That's you.

This is my first customer-facing hire. You'd be the first person besides me that our customers talk to, and you'd own that side of the business.

What you'll do

• Call every new signup. Welcome them, understand what they're trying to build lists for, and get them to their first great list fast.
• Own onboarding and activation. Our product converts when people get value in week one. Your job is making sure they do.
• Grow your book. Guide customers onto the right plan, spot expansion opportunities, and keep churn low. Every account you onboard stays yours.
• Be the voice of the customer. You'll feed what you hear straight into what I build next. No layers, no ticket queue between you and the roadmap.

How you're paid

• Base: $2,500 to $3,500/month depending on experience (contractor, remote, month-to-month)
• Residual commission: a % of monthly collected revenue from every account you onboard or expand, paid every month it recurs, uncapped
• Your income compounds. Build a book worth $4-5k MRR and you've given yourself a permanent raise. Realistic year-one total comp: $4,000 to $5,500/month and climbing
• Equity (options with standard vesting) is on the table for the right person as the role proves out

You're probably a fit if

• You've done 2+ years in customer success, account management, or full-cycle sales at a B2B SaaS
• You're genuinely comfortable on the phone with US small-business owners: warm, consultative, and not afraid to recommend a plan
• Fluent, natural spoken English (any location, must overlap US business hours)
• Bonus: you know the lead gen and cold outreach world. Our customers live in it.

Why this and not a normal CS job

No VC, no layoff roulette, no 40-person CS org. A profitable business, a founder you talk to daily, a comp structure where retention literally pays you, and the chance to shape the customer function from zero.

How to apply

Record a 2 to 3 minute voice note or video: who you are, and tell me about a customer you turned around or grew. Send it with your LinkedIn or CV to richard@coldlytics.com.