How can I remind people that their trial is expiring?
Hey Guys,
Wondered if someone would be able to give me a bit of advice.
So currently I offer 24 hour trials for my users to test out my service.
I am currently looking into the best way to remind these people that their trial is expiring/expired.
The demographic I am aiming for are gamers and from what I have seen E-Mail is not currently the best method for me.
Any ideas would be great!
Is your product/service mobile or web based? Does the user automatically gets charged after the trial ends? Why do you want the to remind their trial is ending? In most cases with trials, the user is presented with information, which states that after the trial ends they will be automatically charged or subscribed for the product/service. The user agrees to that and if they forget when their trial is coming to an end that's their problem. If something like this happens and a user get's charged 'unwillingly', you can then decide on whether you have a refund policy or not.
Maybe have your users log in via telegram, and send them an notification over there?
Yes Telegram is a good way, via Hubspot also could be a good way to let them know.