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17 Comments

How did you find your first customer?

Hey,

We hear a lot about how Uber, Airbnb, Facebook, etc found their first customers. I would like to ask you the same question.

Share with indie hackers how you found your first customer for your current project. Feel free to share a link to that project too.

Cheers,

EDIT: The comments on this post could potentially form the first edition of a newsletter, Indie Stories, that I am starting. Take a look.

on June 13, 2020
  1. 5

    I've messaged companies I know someone at and asked If they need an analytics & A/B tool and quickly found the first lead. We scheduled a call and after my 10 minute demo they were blown away and wanted to move forward with me. They used my free plan for a month until everything was setup. I got great feedback and feature requests that I could implement immediately. After one month of trial, they decided to subscribe because I nearly added everything they were missing.

    splitbee.io

    1. 2

      Your design is very neat!

      I notice you don't have ToC?

      Also for the privacy conditions, did you get a lawyer or use a template?

      1. 1

        Thanks!
        Yep, ToC is not ready yet. I'm working on that!
        Privacy is currently an adapted template but this will also be overhauled.
        We also want to tackle GDPR compliance soon but it's quite a lot of work :)

  2. 2

    We got our first customer from a reddit thread and the following ones from content that we created and posted.
    zipBoard.co

  3. 2

    Hi @hessel

    I personally got my first users by cold emailing founders and asking if they wanted to get interviewed on Piiba.

    Here is a YC founder who answered the same question, on how he got his first users.

    https://piiba.com/profile/1589738881988x987410626168425700

    He is open to questions from anyone if yiu are interested

  4. 2

    I was still working on launching BuildFaster officially when a web developer on IH asked for early access to one of my themes called Lightning Blue.

  5. 2

    Interestingly I found my customer even before I built my product. I talked to a group of people about a potential problem I am trying to solve and pitched my idea. Fortunately, couple of them wanted this right away and was ready to start as soon as I have the first version of the product. I spent most of time hanging out with them while building my product keeping them in loop of what's happening and as soon as I had something (still buggy), I showed it to them and one of them decided to buy.

  6. 2

    My first customers found me through the GitHub marketplace. The advantage of being part of a marketplace is discoverability. The downside is lack of control - I'm not able to offer my own payment option.

  7. 2

    Let's put it quick: there are so many potential channels where you can get customers from, but I get my first customer from a place I'd not count on.

    This is product hunt. But not the launch page or advertising.

    Every week they publish a topic for sharing feedback regarding new upcoming products. And this is where I got a lot of helpful feedback. Eventually I talked to a guy who provided enormous hints related to Pinger, and then he decided to support me and bought a subscription.

    I was so excited that I event wrote a post about it: https://www.indiehackers.com/product/pinger/received-lots-of-feedback-with-one-post--M92ZmeKGpuXLdWdR0Fn

  8. 2

    Keep trying all channels and communicating with people, understand their pains and ask questions. Our first customer was from FB groups, here's our project - https://leadflare.app

  9. 2

    At https://nocode.mba, I built up my audience by sharing free no code tutorials. Then to get my first paying customers, I launched to my email list a limited time lifetime price for access to all tutorials.

    1. 1

      Amazing!! Now that you've tried making tutorials for building your audience, do you think it is the best way to do so? If you were to start again in building that audience, what would you do differently?

      1. 1

        thanks! I wouldn't change anything as of now! Especially when selling content, I think it's important to build trust by giving things away for free at first.

  10. 2

    I've yet to build a product that people pay for. But I've gotten users through a few methods:

    • First app was through BetaBound, a beta listing site. Got quite a few eyeballs on the app, but not close to what I hoped for.
    • For my video app, I spent 2 months hassling with making it work with Shopify. I thought a marketplace would be good, but barely got anyone to install it, and even after making it free, very few users (this is why validating ideas is important!)
    • I've done a lot (to me) of cold outreach (forums, twitter, email, fb groups), and that got some more users. I say a lot, but it's probably around 15-20 people, spending a lot of time helping them with semi-related issues first, so it was very time-consuming.

    It's no joke when marketers tell you to build an audience and engage with them before building a product. It's better to know that they'll want what you're doing. Just because a product is relevant to them, doesn't mean it's important to them :)

    If you don't want to hear about unicorns finding their first users, this is way more relevant to IndieHackers:

    https://www.indiehackers.com/article/how-to-find-your-earliest-users-5df383c1ad
    Interesting stories of how 16 businesses got their first customers.