How do you currently handle requests from clients?
How do other freelancers handle this?
When a client needs something done, where does the request normally come in?
Email, WhatsApp, Slack, a form, project management software?
I’ve found the actual request is usually the easy part. The messy bit is keeping track of what was asked for, what’s being worked on and letting the client know when it’s done.
I’ve been building Reqst around this problem because I found the usual options either too unstructured or more complicated than I needed.
P.S. If anyone wants to have a look, it’s at reqst.co. Would genuinely appreciate any feedback.
For me, requests usually start in WhatsApp or Slack, and the mess begins when details get scattered across different messages. Reqst looks useful because it keeps that simple instead of becoming another heavy project management tool. There could also be a nice AI angle in turning those messy client messages into clear tasks and status updates automatically.
Exactly. I want to keep it much lighter than a project management tool. The AI angle is interesting too, especially turning an unstructured message into something that can actually be tracked without the user having to set everything up manually. Please do give it a try and let me know your thoughts.
For many smaller teams, email and WhatsApp still win because they are where the client already is. The opportunity may be less about replacing the first message and more about making the handoff visible after it arrives.
I’d test a workflow that turns an email or WhatsApp request into a simple shared status view: received, clarified, in progress, ready for review. The client should not need to learn a new project-management tool just to know what is happening.
A useful early interview question might be: “What was the last client request that slipped, got misunderstood, or required a follow-up?” Their answer will tell you whether the main job is intake, prioritization, or client updates.
This is a really good point. I don’t think Reqst needs to replace WhatsApp or email completely. It could be the place you send someone once a request needs to become something trackable. Definitely something I’m going to think about as people start using it.
The strongest part is that you’re targeting the messy handoff after a client request arrives, not just building another task tracker. The key question is whether freelancers feel enough pain around request visibility and client communication to change their existing workflow.
Yeah, that’s the bit I’m trying to validate now. I don’t think people necessarily want another tool, so Reqst needs to make the process noticeably easier than just sticking with email or WhatsApp. Getting real people using it should answer that pretty quickly.
That makes sense. I’d be interested in continuing the conversation outside the thread if you’re open to it. What’s the best email to reach you at?