Share your website & I'll give you growth hacks for it
We are a SaaS based business and are finding that some of our customers are very difficult to deal with in terms of needing help with the platform, and requesting custom development work. Many of these customers are requestion calls with our developers and do not want to follow the protocol for prepaying for the developers time. We do not want to be dealing with these customers, and also do not want to receive bad reviews. Has anyone experienced this type of customer, and have any feedback or tips?