How do you gather your data from beta users?
I'm pretty close to a limited beta launch for Witsi.co. Things are finally starting to come together product-wise, and an MVP should be ready to go in the next few weeks. I can't even tell you how excited I am.
One thing I've started thinking about is how to gather data from my Beta users. I have some initial sign ups through the landing page, but that's really just an email address. I'd like to collect some extra demographic information if possible, and I'd also like to gather thoughts about the product while they're using it.
What products do you all use for this type of thing? SurveyMonkey comes to mind, but I'm wondering if there's something that integrates better, or that users would be more likely to fill out.
I could write this myself, conceivably, but that'd push back my launch.
Check out this tool, might be helpful with asking people questions: https://askuser.xyz
First and foremost, write lots of emails.
Email is still the most effective way to reach out to your beta users. Schedule quick 20min call w/ them via Zoom.
Never take notes during a call. Record each of your calls. Re-listen to them after 24 hours and take down notes.
Make yourself available at any of your customer interaction.
eg. (1) place the live chat widget in any place of your product, so your customers can reach you out at any time. (2) Design your onboarding drip campaign in a way they are always helpful and they reply back with feedback to you.
That's an interesting use case. One way to do that is using Clearbit Enrichment. (https://clearbit.com/enrichment)
Other must-have tools:
Don't write it yourself. This is a very dev thing to do :)
Here's some ideas, but I'm sure there's also some better ones:
Good luck!