⭐How do you get feedback from your users?
Hello indie hackers,
I recently started a startup called Affistash, and I am struggling to find the right way to collect feedback form users.
I tried tools like Survicate, but I feel like it's a bit expensive for what it offers, since it costs 100$/month. I also sent some emails where I offered 1 month free in exchange for a feedback, and I had pretty decent results with that too, but I feel like in that case the reviews might not be genuine in that case.
Anyway, I wanted to see what you guys think about it, and hopefully we can spark a productive discussion about it.
Cheers!
Trending on Indie Hackers
If you want to collect user feedback, check out muchofeedback.com.
MuchoFeedback. lets you add a simple feedback box to your site in minutes. No per-seat pricing, no feature gates — just $5/month.
If you’re early-stage and just want honest user feedback, it might help: muchofeedback.com
Great question, Vic! Getting honest feedback is tough early on. I’ve found short user calls work better than surveys, and tools like Survicate can get expensive fast. You could try a simple in-app question like “What’s one thing you’d improve?” it’s quick and often gives real insights. Incentives can skew things, but small recognition or shoutouts usually keep it genuine.
How we grabbed 100-1,000s of feedbacks for our project:
General flow we used: Question -> Survey -> Interview -> Continuous interviews
The first step for us was finding places where innovators or early adopters of our audience hung out. This usually meant reddit, discord, facebook groups, linkedin groups, and new product websites (think sites like ProductHunt)
We also used an automation/AI/bot to message people in our audience via email, twitter, facebook, discord, linkedin, etc
Additionally in-person/virtual events also helped get people's soft opinions
After we had messaged/talked to people we pointed them to a survey (not in the first message, but in the second). This survey had qualifying questions but contact info fields.
For anyone that qualified we reached out to schedule an interview. During the interview we asked profiling, market, product, and referral questions.
We also made sure to ask them if we could reach out again in the future.
Outside of forums, social media, and events we've also had success by joining other communities, participating in contests/challenges, and hopping on trends in the market.
In a company I worked at we had surveys on a place where the user was done with the main flow for the app. A 1-10 rating NPS question and a text input.
The responses were streamed to slack but also captured on the database.
I see, I might build something later on, but for now I am looking for something external to collect the surveys.
Emails, you should interview your audience by sending bulk emails to your users
Thanks for the suggestion Adrian! I will try to keep the users involved as much as I can through emails
Are you trying to collect feedback from current users or potential users?
This is awesome. Curious — are you collecting any user feedback before launching?