How do you get more feedback out of users?
So we've started our business a bit more than a month ago and it's going(ish). subscriptions are coming in at a very slow rate, nothing to be able to live from but better than nothing i supose at this moment.
There is this one thing that's troubling us, how do you make users to give more feedback?
We've tried several things like:
- Sending newsletters with surveys attached
- direct outreach on our support channel (crisp)
- Twitter comments and direct messages
- Reddit messages
- Hotjar surveys
- ...
Most people give a "great", some give a 0 when i ask them to rate (without further explanation). I've optimized a lot of hotjar surveys to poll for more feedback when they give 0 or follow up messages to not just get "great". But it seems like almost nobody feels like filling it in, are users tired of giving feedback?
What are your thoughts? How can i increase this conversion rate to be able to iterate properly.
scraper.ai/feedback looks broken. It's just a white area.
We get the best feedback by never asking them directly.
We embedded the feedback.fish widget to our product's dashboard and already got some great feedback through it.
Strange, it get a feedback form, are you using an adblocker of some sort that might be blocking hotjar surveys? (this is what i get as well some other people i already asked: https://i.imgur.com/zsgjDeV.png)
but I would allow to give feedback on every page. i would rarely go to an extra navigation point to give feedback
That's why we have the crisp installed, but if you have an adblocker it might not show up :s
yep adblock :)
Perhaps there is something i could change on my landing page? https://scraper.ai