July 4, 2020

How I grew my Shopify micro-SaaS to $25k MRR and 20k users in 14 months

Preetam Nath @hipreetam93

14 months ago, my co-founder Sankalp and I set out to build a business that can sustain our livelihood while allowing us the freedom to live life on our terms.

When we started, we each had roughly 12 months of savings to survive on, assuming we made $0. Hence our minimum goal was to make $1,500/mo and the case where we would be celebrating with champagne was set to $3,000/mo.

14 months later, we grew past $25,000 in MRR while remaining a 2 person team.

I’m so proud of what we have built here.

If life is a video game, and there’s 100 levels to it, I feel like we have finally crossed level 1.

Here's what we've been up to in the 14 months since launch:

  • 20,000 active merchants (users) on the app
  • 1,500+ paying merchants (customers)
  • 450,000 automated WhatsApp messages sent in June
  • 2.2 million WhatsApp chat messages initiated in June
  • Highest rated 5.0 🌟 app for all things WhatsApp with 500+ reviews
  • Users from 50+ countries around the world

We did a lot of things right, but we also messed up here and there. I've tried to capture an honest and accurate account of our journey so far.

11 key learnings and mistakes from our journey

1- Learning: Always keep moving the needle
2- Learning: Help users realise value as soon as possible
3- Learning: Care about your users, they can feel it
4- Learning: Be smart about managing and reducing support ticket volume
5- Learning: Say No, often
6- Mistake: Optimise top of the funnel
7- Mistake: Competition will copy, don’t completely ignore them
8- Mistake: Charge according to customer value
9- Mistake: Don’t get complacent
10- Mistake: Expand your distribution channels
11- Learning: Keep your expectations low, and keep surpassing them

👉 Check out the full post on my blog where I've written in great detail providing screenshots and examples.

Feedback is welcome ✌️

  1. 3

    A good read. Congratulations!

  2. 2

    This is awesome Preetam! Congratulations on this milestone :)

  3. 1

    This is a great success story. Huge congrats @hipreetam93!

  4. 1

    Very impressive. I just followed you on Twitter and sent a message. I would love a bit of your advice on how I can go from close to $1k MRR to $20k MRR.

        1. 2

          Cool. I was wondering because it shows $4.6k on the product page? Is that a Stripe error?

          1. 1

            Last month I did some custom work for enterprise customers. It was a package I did for the year. That number is likely to go down this month. Then spike back up (because I have some deals in the pipeline about to happen soon). So I have an annual package I am offering between $2k-$20k.

            So with that, plus the customers on the annual plan and the monthly plan. It averages out to be roughly $1k MRR.

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