How Linear Leverages their User Community to Dig Into Customer Problems

Linear is an issue tracking tool that helps software companies build better software. Backed by Sequoia and other prominent investors, in just over a year, Linear is already being used by hundreds of teams on a daily basis to manage their tasks. Currently, it is a fully distributed team of five builders.

Tuomas Artman is a co-founder at Linear. We recently caught up with him to understand how Linear leverages its user community to deeply understand customer pain points.

In the interview, Tuomas says: "We wanted wanted our users to also engage with each other, a community. So we started a Slack workspace for our users. Today, it is one of the main ways that people give us feedback. I would say, half the feedback may be still be email, but most of the more meatier discussions happen in Slack, as other users also have the ability to chime in."

If you'd love to learn more, the full conversation is on our blog at: https://www.heraldhq.com/userstand/how-linear-leverages-their-user-community-to-dig-into-customer-problems