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2 Comments

How many hours did support eat this week?

SaaS / productivity / AI makers — quick gut check on support load.

  1. Hours support ate this week?
    A) Under 2
    B) 2–5
    C) 5–10
    D) 10+
    E) I barely track it

  2. Biggest support time sink?
    A) Onboarding confusion
    B) Billing / accounts
    C) Bugs / "is this broken?"
    D) Feature how-tos
    E) Same 3 questions on loop

  3. What would you fix first to cut support?
    A) Better docs / FAQ
    B) Clearer product copy
    C) In-app empty states
    D) Automations / chatbots
    E) Talk to 5 recent tickets

Drop your product name + one-liner + link + your letters (e.g. B / C / A).

Upvote if support is quietly killing your shipping time.

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on September 19, 2026
  1. 1

    Really good writeup, thanks for sharing it. What's the next thing you're planning to try here?

  2. 1

    Nice work shipping it. What has been the biggest challenge since launch?