How much do you invest in customer feedback and engagement?

Hello Guys,

I've been working the last couple of months on a customer engagement and feedback platform -> nolly.io

I'm curious how much time and effort do founders invest to gather customer feedback and maybe allow their clients to share ideas, feature requests ...

“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better.”
ELON MUSK