How much is getting feedback and managing it a pain for you?

Hey,

upfront: This should not be a "sales post", but "yes" - it is related to my business. I'm trying to figure out if we're a vitamin or a painkiller and if we're missing something out.

I want to discuss the topic "feedback management" with you. I made the experience that collecting feedback and managing it is a pain. It comes from many channels, in an unstructured way and I need to manage it separately. At the same time i see an opportunity in every feedback i get to tighten my relationship with that person.

This is why I developed STOMT, a platform for feedback that simplifies feedback to a point where the user only has to complete a fix sentence beginning. This simple feedback form can be integrated into any technical product, providing your customers the same simplicity across all touchpoints. We use it ourselves: https://www.stomt.com/stomt

I'm curious about your experience with feedback in general, feedback management and community building.

Best
Philipp