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8 Comments

How to get your welcome email to not land in Promotions in gmail?

When someone signs up to recall.wiki I send them a welcome email but that email always lands in the promotions tab. I am using SendGrid and I have tried:

  • Minimized use of HTML
  • Removed images
  • Tried different, more casual wording
  • Shortened the email

Any ideas? Does it just take some time for your domain to gain a good reputation?

on February 3, 2022
  1. 2

    Hey Paul! I know your problem too well.
    In my experience wording is key!
    👉Try to use as little promotional vocabulary as possible (especially in the subject line). 👉Use as much direct address/"you" as possible.
    👉Make sure that the sender address that appears is a person's name and not the name of your company. People are much more likely to open an email from a person than a company.
    Hope this helps! :)

    1. 1

      Thanks a lot for the advice Caroline, I will try these out.

      1. 1

        You're welcome :) Good luck!

  2. 1

    Hey Paul, you can also try to improve the sender reputation by using email warmup services. Another thing I have observed some SaaS marketers use a practice where they ask their subscribers to manually move the first email from the promotions tab to the Inbox tab. Not sure if this carries a waterfall impact if more people start doing this thought

    Also, I tend to refer to this list when trying to avoid overusing spammy trigger words
    https://blog.hubspot.com/blog/tabid/6307/bid/30684/the-ultimate-list-of-email-spam-trigger-words.aspx

    1. 1

      Thanks for the tips. The simple option of sending in Gmail and bcc'ing all recipients has worked. So going with that for now.

  3. 1

    After struggling with this for far too long, I am just sending a plain email from Gmail and using a google form to manage unsubscribing.

    1. 1

      You’re using just some normal smtp library for this in your code with your normal email credentials? Might be a good trick worth trying indeed instead of using sendgrid or Mailjet or any of these other parties.

      1. 1

        Was using the Sendgrid API, now I am just using gmail creds with SMTP library.